Positive review since negatives already exits

So Friday was interesting, and I have positive and negatives to spew before I'm done - but the internet is full of negative reviews of Ebay companies and UPS. So, let's get into it.

Friday started out with the excitement that I would be playing with my new Canon 50D, an upgrade from my Canon Rebel Xti; anyways I digress. My UPS tracking information, the previous evening, showed that my camera was in Anchorage, Alaska (same city I was in) and so the UPS truck should be driving to its location some time today. Just in case, I logged in that morning and I saw the following, "RECEIVER STATED THEY DID NOT ORDER AND REFUSED THIS DELIVERY/SHIPPER REQUESTED RETURN OF PACKAGE (RESOLUTION)." Obviously my heart sank. I instantly dialed the 800 number to UPS to figure out what the issue was, after about 5 minutes of being on hold, the lady that picked up informed me that it was indeed not going to reach its destination because the shipper requested that the package be returned.

This boggled me, why would they ask for it to be returned? Perplexed, I called up ShopSunshine.com, the Ebay company that sold me the company, to get some answers. I spoke with Sebastian and he immediately apologized for the inconvenience and began trying to figure out what the issue was. He told me that the package was being shipped to a PO Box and that UPS didn't ship to PO Boxes. Unfortunately, this is where their mistake lied, I gave them a physical address they just shipped to my credit card address; why UPS didn't say, "Wait, we only ship to physical addresses is beyond me." Or, how it even got ALL the way to Alaska before getting returned is beyond me.

Anyways, the issue is that the package was labeled to not "Reroute" which tells UPS that they are not allowed to change the shipping address; so, since the address was a PO BOX they just said, "Ship it back."

Anyways, long story short, UPS held the package for me at their Airport terminal and allowed me to pick it up. Hats off to you UPS for going against the grain and helping your customer out.

ShopSunshine instantly began shipping me a new package (they didn't simply wait for the current package to be shipped back and then re-ship it) so that I was pleased, and that did please me and made me impressed; if you ever need digital anything - shop with shopsunshine.com through ebay - they will make your experience wonderful.

In the end - all companies contain humans, thus there will be mistakes (and we all hear about them on the blogs and videos), but where I judge a companies character and value of the customer is how they take responsibility of their mistakes.

So - my hat's off to UPS and ShopSunshine.com - thanks for the great experience, that could have been a let down.

Thanks everyone,

Greg Whitworth